Archive for the ‘ITIL’ Category

Musings on ITIL and EA – Part 1

May 16, 2010 Leave a comment

These Things Aren’t Related… Well Maybe

I don’t think people frequently think about Service Management practice (ITIL)  and Enterprise Architecture in the same vein. (Although we do at my house because my significant other is a configuration and release manager with a heavy ITIL focus.)

ITIL ModelThe IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Management. It consists of multiple practices including:

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement

ITIL is frequently post implementation focused (although version 3 has suggested ITSM as a way to drive projects — I’m not too sold on that at this point)  while EA is usually seen as driving strategy and vistion from a technology (and hopefully business) perspective. Many times ITIL and EA are implemented completely independently of each other within functional silos.  In many organizations, there is even a contentious relationship because the operations teams that are responsible for ITIL often feel they get decisions “thrown over the wall” that they become responsible for ensuring the stability of

Another Way

I believe however that the value  these two important perspectives is maximized when they are considered and implemented as holistic and integrated strategy.

At their core, ITIL and the 4 major EA frameworks (TOGAF, Zachman, FEA, and Gartner)   are concerned with the same factors that all business are trying to more optimally manage: people, process, technology, and the often omitted variable – change. Quick Response published and intresting power point at which recommended a 90 day strategy to implement portfolio management, ITIL, and EA. I have a tendency to believe that is a little more speedy than most organizations can adjust to, but the presentation did make several valid points regarding how these initiatives can be leveraged in an integrated manner.

 Coming next in the next post .. A strategy for integration and feedback support loop…

Categories: General EA, ITIL